CUSTOMER SERVICE and POLICY

1.   All Sales are made in U.S. Dollars.

2.   All shipment are made to U.S. and Canada, International shipments available soon.

3.   Delivery Policy:  Depending upon the product, size and weight, shipment will be made via one of the following services:  U.S. Mail,  UPS ground, UPS air, FedEx Ground,  or by Federal Express air services.  Other carriers may be used by Musictote.com if deemed necessary.

4.   Customer Satisfaction: Musictote.com strives to provide our customers with quality merchandise that meets expectations.   If for any reason you are not satisfied with your purchase from Musictote.com, the purchase may be returned within 30 days of the transaction date of purchase.

5.   Return Policy:  In order to return merchandise and receive credit for your return, please follow the return policy procedure.

a.   Give us a call and obtain a return authorization number for your return.

b.   Return ship the merchandise via   UPS or FedEx ground. Freight prepaid.  Do not ship returns by US Mail.  Any returns made by mail will be undeliverable and refused.

c.   Upon receipt of your return, we will refund your account for the purchase price of the item you originally purchased, refund will not include shipping and/or handling charges. Items shipped at a fixed price including shipping and handling will be refunded at that price less a $10.00 per item shipping, handling and restocking fee.

6.   Online Privacy: Your correspondence with Musictote.com will be held in confidence. We collect only enough information from you to fill your order and contact you if necessary. This information is submitted by you, to us on a voluntary basis when you place an order.  We do not collect any data or information about you when you are browsing our catalog. Musictote.com will not share information on customers with third parties not affiliated with Musictote.com.

7.   Your Credit Card:  Musictote.com uses your provided credit card information for payment only.  An Industry secure encryption technology and processing service is utilized by Musictote.com for credit card processing and approval.

8.   E-mail:   Musictote.com requests that purchasers provide a contact e-mail addresses.  This is a two-fold request: first should Musictote.com need to contact you regarding the status of your order. Second, at some time in the future Musictote.com may make special offerings to its customers.

Should you decide you have no interest in our special offerings you will be provided an opportunity to decline future e-mail correspondence from Musictote.com.  Musictote.com will make reasonable efforts to remove your address from our files however it is possible that data backups could possibly contain e-mail addresses intended for deletion. Musictote.com will not pass contact e-mail address to unaffiliated third parties for marketing purposes.

9.   Links to other sites: If you make links to other sites from Musictote.com, we cannot make any guarantees regarding the linked sites privacy policies. It is the users responsibility to review on line privacy issues with each visited site. We take no responsibility for the content of any other site visited through linking from Musictote.com.